Terms And Conditions

Please read these Terms and Conditions carefully. These terms of use are between you and Urban Swagman.

They should be read in conjunction with our Privacy Policy and Delivery and Refunds Policies.

This website, online store and e-commerce platform is owned and operated by Urban Swagman. By using this site, you agree to these terms and conditions, which apply to all products and services available on this website, as well as those that may be offered in the future.

When using this site, you agree to abide by the laws in Australia or any country you may be accessing it from. The services offered are not available to children (persons under 13 years of age) or to any user whose use has been suspended or revoked by the company. If you are under 13 years of age, you can use the services only under the supervision of a parent or guardian.

Website Content

Urban Swagman will present information and content on this website including, but not limited to, articles, opinions, statistics, product information, photographs, graphics, videos and audio files, as well as user generated content (collectively content). This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. And while full care is taken in the preparation of the website’s content, Urban Swagman cannot guarantee accuracy, currency or completeness of the content on this website. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice.

User generated content submitted to the website cannot always be reviewed by Urban Swagman before posting it to our site. Urban Swagman does not endorse user-generated content submitted by you or others and accepts no responsibility for the content posted by users.

Our website may include links to websites owned by other parties. Urban Swagman is not responsible for the material contained on these websites or responsible for their availability. Urban Swagman is also not responsible for any damage, loss or offence that may be caused by visiting these sites.

Intellectual Property

All content on this website is owned by Urban Swagman and is protected by Australian and international copyright laws. You may print out the content for personal and non-commercial uses only. That doesn’t mean that we don’t encourage you to share content and product information with others online. We just ask that any republication or redistribution of the content, including on another website, be attributed to Urban Swagman.

By providing information or posting content on the website, you grant the company an unrestricted and royalty-free right and licence to use for any purpose in relation to any product.

User registration

When placing an order or requesting information from Urban Swagman, you will be asked to register with us. We offer one customer account per person. You must provide true and current information about yourself as requested and update accordingly. This will ensure that we are able to fulfil your requests, contact you if we need to and ship products to the correct locations.

You are responsible for maintaining the confidentiality of your username and password. You agree to notify us straight away of any unauthorised use of your user name and password.


Because our products are natural and fresh, we will on rare occasions be unable to supply you straight away with your desired products. If this occurs, we will contact you to let you know when the product is expected to be dispatched, to offer you an alternative or to organise a refund.

The Products

Urban Swagman offers a range of natural soap and skin care products. By using our products you agree to have read the ingredients and to have assured yourself that you are not allergic to any of the ingredients. We recommend you try the product on a small patch of skin if you are unsure.

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